Contact

Questions about a product, a delivery or an order you've placed? Email or call us. For a price, the quickest route is a quote request: it sends us everything we need in one go.

What to include when you get in touch

We can answer faster when your first message has the details we need. Depending on your question, that's:

• For a new order: the product name or SKU, the quantity and unit, the packing you'd like, the delivery country or address, and any date you're working towards.
• For a product question: the product name or a link to its page, and what you'd like to know, such as a specification, grade or origin.
• For an existing order or delivery: your company name, the date of our quote or order confirmation, and, for any problem with the goods, photos.
• For a product that isn't on the site: a description, the specification, quantity and packing, and the destination.

Before you get in touch

Many common questions about ordering, minimum quantities, delivery terms, documents and payment are answered on the FAQ page. Delivery, damaged goods and returns are covered under Delivery and returns, and how orders are agreed is set out in our terms of sale.

Your details

We use the details you send us only to answer your question and handle any order that follows. Our privacy policy explains how we look after them.