Terms of sale

1. Who we are

KWB WITTEENBURG B.V., Kleine Wittenburgerstraat 18, 1018 LW Amsterdam, the Netherlands. Email info@kwbwitteenburg.com, phone +31 97010210284. In these terms, "we" and "us" mean KWB WITTEENBURG B.V., and "you" means the business or person buying from us.

2. Words used in these terms

• Quote request: the form you send through our website, or a request by email or phone, asking us for a price.
• Quote: our written offer, sent by email, for specific goods, quantities and terms.
• Order confirmation: our email confirming that we've accepted your order on the terms of the quote.
• Goods: the products described in the quote and order confirmation.

3. Quote requests and quotes

The website doesn't take payments or binding orders. A quote request asks us to send you a quote and commits you to nothing.

A quote sets out the goods and their specification, the quantity and packing, the price, the delivery terms and expected delivery time, the payment terms, and how long the quote is valid. Many of our products are commodities whose prices move with the market, so a quote is only valid for the period it states. If that period isn't stated, please check with us before accepting.

If a quote contains an obvious mistake, such as a typing error in a price or quantity, we'll correct it and send you an updated quote.

4. Placing an order

You place an order by accepting our quote in writing, for example by email, while it's still valid. The order is agreed when we send you an order confirmation. If a quote has expired, we'll check price and availability again before confirming.

If we can't supply all of an order, we'll tell you as soon as possible and agree with you whether to supply part of it, offer an alternative or cancel it.

5. Changes and cancellations

Once an order is confirmed, changes and cancellations have to be agreed with us in writing. Many goods are bought, packed or shipped specifically for an order. If you cancel or change a confirmed order, we may ask you to pay the costs we've already incurred, such as purchase, packing, storage and transport costs. We'll tell you what these are before you decide.

6. Prices and taxes

Prices are in euros unless the quote says otherwise. The quote states whether VAT, packing, transport and insurance are included. VAT is charged according to the rules that apply to the delivery. For business customers in other EU countries with a valid VAT number, that can mean VAT is reverse-charged.

7. Payment

Payment terms, such as prepayment, payment on delivery or payment within a set number of days of the invoice, are stated in the quote and order confirmation. Please pay to the bank account shown on our invoice. If you receive payment details from us that differ from earlier ones, check them with us by phone before paying.

8. Delivery and risk

We deliver as agreed in the order confirmation. Where an Incoterm is stated, such as EXW, FCA, FOB, CIF or DAP, it sets out who arranges and pays for transport and insurance, and when the risk in the goods passes to you. Delivery times are estimates unless we've agreed a fixed date in writing. If a delivery is delayed, we'll let you know and agree the next steps with you. More detail is on our Delivery and returns page.

9. Ownership of the goods

The goods remain our property until they have been paid for in full.

10. Import, export and permits

Unless the quote says otherwise, you're responsible for any import licences, permits, registrations and customs clearance needed in the destination country, and for import duties and taxes. Tell us in your quote request which documents your import needs, so we can confirm in the quote what will accompany the shipment.

11. Product information

We describe our products as accurately as we can. Photos, descriptions and specifications on the website are for guidance only, and some photos show the type of product rather than the exact item. Packaging can change. The specification in your quote and order confirmation is what applies to your order. If a particular specification matters to you, such as moisture content, grade, packing or origin, include it in your quote request.

12. Checking the goods and complaints

Check the goods when they're delivered. Note any damage, shortage or other problem on the delivery note or CMR, take photos, and tell us as soon as possible by email. Keep the goods and packaging as they were delivered until we've agreed what happens next. We'll investigate every complaint and agree a solution with you, which can be a replacement, a credit or a refund.

13. Returns

Goods can only be returned once we've agreed it with you in writing, because food, feed, livestock and bulk goods need special handling. See Delivery and returns.

14. Events outside our control

Neither of us is responsible for a delay or failure to perform caused by events outside our reasonable control, such as extreme weather, natural disasters, epidemics, war, strikes, port closures, government measures or a failure of transport. If this happens, we'll tell you as soon as we can and agree with you how to proceed.

15. Your personal data

We use the details you give us to prepare quotes and handle orders. Our privacy policy explains how.

16. Changes to these terms

We may update these terms from time to time. The version on this page when we confirm your order is the one that applies to it.

17. Questions

If anything in these terms is unclear, email info@kwbwitteenburg.com or call +31 97010210284 before you place an order.