This policy explains what personal data KWB WITTEENBURG B.V. collects through this website and in our dealings with customers, why we use it, who it's shared with, how long we keep it, and what you can ask us to do with it.
On this page
Who is responsible for your data
KWB WITTEENBURG B.V., Kleine Wittenburgerstraat 18, 1018 LW Amsterdam, the Netherlands, is the controller of your personal data under the General Data Protection Regulation (GDPR). For anything about privacy, email info@kwbwitteenburg.com or call +31 97010210284.
What we collect
When you send a quote request through the website, we receive:
- the product you're asking about, with its SKU, category and page address, which the form fills in for you;
- the quantity, unit and delivery country you choose;
- your name and email address;
- if you add them, your company name, phone number and message;
- your consent to us storing these details, and the date and time you sent the form.
When you email or call us, we receive the details you share, such as your name, contact details and what you'd like to order. If you place an order, we also handle the business details needed to deliver and invoice it, such as delivery and invoice addresses and VAT number.
Like most websites, the web server records technical information when you visit, such as your IP address, browser type and the pages you request, to keep the site running and secure.
Why we use it, and on what legal basis
- To answer your quote request and send you a quote. This is a step you ask us to take before a possible contract (GDPR article 6(1)(b)).
- To handle an order you place, including delivery, invoicing and any complaints. This is needed to perform our contract with you (article 6(1)(b)).
- To keep the business and tax records the law requires (article 6(1)(c)).
- To keep the website working and secure, and to prevent spam and misuse. This is our legitimate interest in running a safe website (article 6(1)(f)).
We don't sell your data, we don't use it for advertising, and we don't make decisions about you by automated means.
Who we share it with
- Our hosting and email provider, Spaceship (part of Namecheap, Inc.), which stores the website, its database and our email on our behalf.
- Forwarders, transport companies and customs agents, if you place an order, receiving only the details they need to deliver it.
- Government authorities, such as the tax authorities, when the law requires it.
How long we keep it
We keep quote requests for as long as we need them to deal with your request and any order that follows, and delete them when they're no longer needed. If you place an order, we keep the order and invoice records for seven years, as Dutch tax law requires. Technical server logs are kept only for a limited time for security purposes.
How we protect it
The website uses an encrypted connection (HTTPS), so what you type into the order form is protected on its way to us. Quote requests are stored in the website's database, which only authorised users can access by logging in.
Cookies and similar technology
This website doesn't use analytics, advertising or social media cookies, and it doesn't track you across other websites. Fonts and images are served from our own website. The language switcher at the top of each page is provided by GTranslate and uses Google Translate: your browser loads the switcher from GTranslate's servers, and if you choose another language, the page text is sent to Google to be translated and a cookie remembers the language you picked. If you stay in English, no page text is sent for translation. Your browser may also store small technical settings the site needs to display properly. None of these are used to identify you or follow you across other websites.
Your rights
Under the GDPR, you can ask us to:
- show you the personal data we hold about you (right of access);
- correct data that's wrong or incomplete (right to rectification);
- delete your data, where we don't need to keep it (right to erasure);
- limit how we use your data (right to restriction);
- stop using your data where we rely on our legitimate interest (right to object);
- send you, or another company, a copy of the data you gave us in a common format (right to data portability).
Where we rely on your consent, you can withdraw it at any time. Withdrawing consent doesn't affect what we did before.
To use any of these rights, email info@kwbwitteenburg.com. We may ask you to confirm your identity, and we'll respond within one month. If you're unhappy with how we handle your data, you can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
Children
This website is meant for businesses and isn't aimed at children. We don't knowingly collect data from anyone under 16.
Changes to this policy
If we change how we handle personal data, for example by adding a new service, we'll update this page and the date below.