Questions and answers

Find the product in the shop and press Order now. A form opens with the product already filled in. Add the quantity, unit and delivery country, plus your name and email, and send it. We reply by email with a quote, and the order is placed once you accept it.

Prices for bulk and commodity products change with the market and depend on quantity, packing and delivery. A price on the website would often be out of date or wrong for your order. Get a quote and we reply with a current price for exactly what you need.

No. A request is free and without obligation. An order is only placed once you've accepted our quote in writing and we've confirmed it.

The product and its specification, the quantity and packing, the price, the delivery terms and expected delivery time, the payment terms, and how long the quote is valid.

Each quote states its own validity. For commodities whose prices move quickly, that can be short, so it's worth replying promptly. If a quote has expired, ask us and we'll check the price again.

Yes. One request can include products from every department, for example groceries and bulk rice in the same shipment. Send a request for one product and list the others in the message field.

It depends on the product. Where a minimum applies, it's listed in the product specifications, and we'll confirm it in the quote. If you're not sure, send a request for the amount you need and we'll tell you what's possible.

Often, yes. Describe the product, specification, quantity and packing in a quote request and we'll tell you if we can source it.

Before you accept a quote, you can simply ask for a new one. After an order is confirmed, changes and cancellations have to be agreed with us in writing, and costs we've already incurred may apply. Our terms of sale explain this.

We sell within the Netherlands, across the EU and worldwide. Choose the delivery country in your request and we'll confirm the options.

Yes. We help arrange forwarding and transport, from a pallet by road to a full container by sea. Mention it in your request and we include it in the quote.

Yes. Say so in your request and we'll quote on that basis, for example Ex Works (EXW) or Free Carrier (FCA), and agree a collection point and time with you.

Incoterms are standard trade terms, such as EXW, FOB, CIF and DAP, that set out who pays for transport and insurance and when the risk passes to the buyer. Your quote names the one that applies. Our Delivery and returns page explains the common ones.

It depends on the product, the quantity, where it's going and how it travels. The quote gives an expected delivery time for your order.

International shipments usually come with a commercial invoice and a packing list, and depending on the goods and destination, documents such as a bill of lading, a certificate of origin or health certificates. Tell us which documents your import needs and we'll confirm them in the quote.

In temperature-controlled transport, such as refrigerated trucks or containers. The quote states how the goods will travel.

Note the damage on the delivery note before you sign, take photos, keep the goods as they are, and email us as soon as possible. The steps are on our Delivery and returns page.

Each product page lists the specifications we have, such as grade, moisture content, size or packing. If you need more detail, ask in the message field of your quote request.

Photos are for guidance. Some show the type of product rather than the exact item, and packaging can change. The specification in your quote is what applies to your order.

It depends on the product. Ask in your quote request and we'll tell you what's possible.

Tell us exactly what you need in the message field, for example a particular grade, bag size or labelling, and we'll confirm in the quote whether we can supply it.

There's no payment on the website. Payment terms are set out in the quote and confirmed when you place the order. You pay by bank transfer to the account on our invoice.

The quote states whether VAT is included. For business customers in other EU countries with a valid VAT number, VAT may be reverse-charged, so include your VAT number when you order.

We quote in euros unless we agree another currency with you.